Privacy Policy

Introduction and Scope

Calyx Practice Solutions Inc. (“Calyx,” “we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors.

This Privacy Policy applies to “Personal Information” as defined by the California Consumer Privacy Act and California Privacy Rights Act (“CCPA/CPRA”).

Information We Collect

Calyx may collect the following categories of Personal Information:

Identifiers
Examples include name, email address, IP address, and similar identifying information.

Customer Records Information
Examples include phone numbers, signatures, and other information you may provide when interacting with Calyx.

Internet or Other Electronic Network Activity
Examples include website usage information, device information, and other online activity data.

Mobile Messaging and Consent

All categories listed above exclude text messaging originator opt-in data and consent.

Calyx does not share, sell, or rent SMS opt-in consent, mobile phone numbers, or text messaging consent data to third parties, affiliates, or partners for marketing purposes.

How We Use Your Information

We use your information for the following business purposes:

Service Delivery
To provide practice management solutions and related services.

Communication
To send administrative messages, requested updates, or SMS communications where you have opted in.

Security
To detect, prevent, and respond to malicious activity, unauthorized access, or other security concerns.

Analytics
To improve website functionality, platform performance, and user experience.

Disclosures to Third Parties

We do not sell your Personal Information.

We may share Personal Information with service providers, such as cloud hosting vendors, solely to help them perform services on our behalf.

As noted above, this does not include text messaging opt-in data or SMS consent information, which is not shared, sold, or rented.

Your Rights

Depending on applicable law, you may have the right to:

  • Access and obtain a copy of your medical records

  • Request corrections to your health information

  • Request restrictions on how we share your information, though we are not required to agree to all requests

  • Request confidential communications in a specific way

  • Receive an accounting of disclosures

  • Receive a paper copy of this notice

  • File a complaint without fear of retaliation

How to Exercise Your Rights

To submit a request, please contact us at:

Email: compliance@calyxps.com