Privacy Policy

Introduction and Scope

Calyx Practice Solutions Inc. ("Calyx," "we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This policy applies to "Personal Information" as defined by the CCPA/CPRA.

Information We Collect

Calyx collects Identifiers (name, IP address, email), Customer Records (phone numbers, signatures), and Internet Activity.

Mobile Messaging & Consent

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not share, sell, or rent SMS opt-in consent or phone numbers to third parties, affiliates, or partners for marketing purposes.

How We Use Your Information

We use your information for the following business purposes:

  • Service Delivery: Providing practice management solutions.

  • Communication: Sending administrative or requested updates via email or SMS (if opted-in).

  • Security: Detecting and preventing malicious activity.

  • Analytics: Improving our platform functionality.

Disclosures to Third Parties

We do not sell your personal information. We may share data with Service Providers (e.g., cloud hosting) solely to perform functions on our behalf. As noted above, this excludes your text messaging opt-in data, which is never shared.

Your Rights

  • Access and obtain a copy of your medical records

  • Request corrections to your health information

  • Request restrictions on how we share your information (note: we are not required to

    agree)

  • Request confidential communications in a specific way

  • Receive an accounting of disclosures

  • Receive a paper copy of this notice

  • File a complaint without fear of retaliation

How to Exercise Your Rights

To submit a request, please contact us via:

Email: compliance@calyxps.com